Reset your password

Modified on Mon, 16 Oct, 2023 at 3:00 PM

Having trouble logging in? Try resetting your password.

  1. On the login page, click "Forgot your password?" (or click here).
  2. Enter the email address you signed up with and click "Submit".
  3. You'll receive an email with instructions to choose a new password.
  4. Try logging in again!

If you're still unable to log in, there are a couple more things you can try.

  1. If your username or password is filled in automatically by your device, browser, or password manager, try typing them in manually instead. Be sure to double-check the spelling of both your username and password. Please note your password is CaSe-SeNsItIvE.
  2. You can log in with either your username or your email address. Try both, and double-check that you're using the right email address. To verify this, you can search your email for messages from If you've changed the email address on your Flirtual account, you'll need to log in with your new email.
  3. Try logging in with a different web browser or device.
  4. If you're still having trouble, you may need to temporarily disable your password manager or auto-fill functionality of your browser or device. Sometimes this software can interfere with logging in.
  5. You may also be unable to log in if you're using an outdated operating system or web browser. Check for software updates or try another device.

Still need help? Send us a message and we'll take a look.

Know your password, and just want to change it? You can do that in your account settings.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article